Privacy Policy

Last updated: 14/06/2026
Harmony Within Hypnotherapy respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit an enquiry, book a session or communicate with us.

1. Personal information we collect
We may collect personal information including:

• your name

• phone number

• email address

• preferred contact method

• information you choose to provide in an enquiry form

• information about the issue or goal you are seeking support with

• appointment details

• relevant health, lifestyle or wellbeing information you choose to share

• payment or billing information, where applicable

• website usage information, such as cookies or analytics data

We only collect information that is reasonably necessary for us to respond to your enquiry, provide hypnotherapy services, manage bookings and operate our business.

2. Sensitive and health information
Some information you provide may be sensitive information, including health or wellbeing information.

We will only collect sensitive information with your consent, or where otherwise permitted by law. By submitting an enquiry, booking a session or sharing information with us, you consent to us collecting and using that information for the purpose of responding to you and providing our services.

3. How we use your information
We may use your personal information to:

• respond to your enquiry

• discuss whether hypnotherapy may be suitable for you

• arrange and manage appointments

• provide hypnotherapy services

• keep appropriate client records

• send appointment reminders or follow-up information

• process payments, where applicable

• improve our website and services

• comply with legal, professional or insurance obligations

We do not sell your personal information.

4. Website forms and enquiries
When you submit an enquiry through our website, the information you provide will be used to respond to your enquiry.
Submitting an enquiry does not create a client relationship unless and until an appointment is booked and accepted.
Please avoid including urgent, emergency or highly sensitive information in website forms. If you are in crisis or require urgent support, please contact emergency services or an appropriate crisis support service.

5. Disclosure of information
We may disclose your personal information where reasonably necessary to:

• service providers who help us operate our website, booking system, email, payment processing or business administration

• professional advisers, such as accountants, insurers or legal advisers

• comply with legal obligations

• protect someone’s health, safety or wellbeing where required or permitted by law

We only disclose information where necessary and appropriate.

6. Third-party services
Our website may use third-party platforms or service providers, such as website hosting, online forms, booking tools, email systems, analytics or payment providers.
These providers may collect, process or store information according to their own privacy policies. Some information may be stored or processed outside Australia.

7. Cookies and website analytics
Our website may use cookies or similar technologies to help the website function, understand visitor behaviour and improve the user experience.

You can usually change your browser settings to block or delete cookies, although some parts of the website may not work properly if you do this.

8. Storage and security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no online system is completely secure. Please keep this in mind when sending information through website forms or email.

9. Accessing or correcting your information
You may request access to the personal information we hold about you.
You may also ask us to correct information if you believe it is inaccurate, out of date, incomplete or misleading.
To request access or correction, please contact us using the details below.

10. Retention of information
We keep personal information for as long as reasonably necessary for the purpose it was collected, to provide services and to comply with legal, professional, insurance or record-keeping obligations.
When information is no longer required, we will take reasonable steps to securely delete or de-identify it.

11. Marketing communications
We will only send marketing or promotional communications where you have consented to receive them, or where otherwise permitted by law.
You can unsubscribe or ask not to receive marketing communications at any time.

12. Complaints
If you have a concern about how your personal information has been handled, please contact us first so we can try to resolve it.

Contact: sambrooksjenny@gmail.com
Phone: 0478 290 471

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

13. Contact us
For privacy questions, access requests or complaints, please contact:
**Harmony Within Hypnotherapy**
Email: sambrooksjenny@gmail.com
Phone: 0478 290 471
Location: **Broadbeach, Gold Coast, Queensland**